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Privacy Policy


Anthony James Plumbing and Heating takes privacy very seriously, and do all we can to respect your right to privacy and protection of your personal information. 

How we use your personal information:
We will only use your details for the following purposes:

  • To administer and manage our relationship with you
  • To process orders and deliver services and deal with enquiries from you
  • To comply with applicable laws, regulations and rules
  • To provide details of our product range and services and any relevant information
  • To make checks with credit reference agencies, Companies House, and/or other trade referees you might provide for us if applicable
  • For the purpose of debt recovery in case of non payment

Access to information we hold on our computer is pass-word protected and available to authorised personnel of our organisation.  However, in connection with the above purposes, we may share your personal information with third parties who perform services on our behalf, ie accountants, business partners, IT support, fraud sharing organisations, and in each case, within the European Economic Area and the UK.   We may also disclose your personal information to third parties in other circumstances, in particular:

  • If we are under obligation to duly disclose or share your personal information to comply with legal obligations, or to enforce or apply our terms and conditions of trading and other agreements
  • To protect the rights, property or safety of Anthony James Plumbing and Heating, our staff, customers and others
  • In response to a request from a government authority, including any regulator

Our legal basis for these uses of your personal information may include that it is necessary for our legitimate interests in operating our business and/or providing you with goods and services, and/or it is necessary for the performance of contracts to which you are a party with us.

Your rights in relation to your personal information:

You have rights under data protection law regarding the processing of your personal information, including:

  • A right to request access to your personal information we hold and request we correct information that may be incorrect, or to delete the same
  • Object or restrict the information we hold on you
  • Lodge a complaint with the UK Information Commission’s Office (ICO, with whom we are registered). You can make a request to us at any time in relation to the above by contacting us at

How long do we retain your personal information?
The information will not be retained longer than necessary, but to be able to comply with requests from an official source, or from legal organisations or bodies, or in relation to product guarantee periods.